What is a website chatbot? A chatbot is an interactive software program used to run an online chat discussion via text or voice-to-voice, rather than providing direct personal contact with an automated human agent. The original Chat Bot was created in 1999 by Tim Berners-Lee and John Kay, and has since become one of the best selling Internet applications. Over the past couple of years, as chat bot technology has matured, other tools have been added to the selection available to developers. Today, there are many different versions of chat bots ranging from the extremely simple bot made for personal messages to those which can be fully integrated with web browsers and other programs.
Chat Bots offer an excellent opportunity for Internet marketers to enhance their customer support skills, increase their productivity and profit margins, and enhance their relationship with their customers. The first step to take is to research existing chat Bots available and develop a compatibility strategy that suits you and your Web site. The most popular forms of chat bots are those which are easy to integrate into the customer support systems of Web sites such as MySpace, Yahoo! Answers, and Facebook. These Bots make it much easier for users to provide answers to common questions, post suggestions, or suggest new products or services.
Of all the chat Bots currently available, it is the RLP-style (rotator phase) R bot that is the most complex and comprehensive. This style of chatbot was originally developed in Japan and is programmed to play an imaginary telephone game. In the game, the Bot responds in the same way as a real person would, answering one of two choices (either "yes" or "no"). The Bot then goes on to give a reason why it is making the decision and, if the customer chooses to call back, the Bot will again give its answer. This artificial intelligence technique is now being used by most major companies and is proving very successful at reducing the costs of customer service and increasing the productivity of employees.
Unlike the earlier form of chat Bots which required the consumer's input in order to function, the more recent crop of chat bots are self-contained programs which are designed to perform on their own. A good example of this is Skype, a simple, free program which is capable of transmitting voice and video messages over the Internet. It also allows users to make phone calls, use the Windows Live Messenger chatbox, send and receive e-mail, use the Windows Live Calendar, and download various programs such as games and music. All of these features are enabled by using Skype's built-in Customer Service Automation (CSAA) system, which is powered by artificial intelligence techniques.
Many companies have attempted to achieve a form of self-driving cars by building chat Bots which drive themselves. In doing so, the Chat Bot would be able to adjust its speed and heading in order to drive smoothly around streets, taking into consideration not only the current weather conditions but also any obstacles it may come across along the way. The CSAA has already tested a number of chat Bots which perform well in terms of recognizing road signs and intersections, as well as making the right turns. However, the artificial intelligence component which powers the Chat Bot still needs some improvement, in order to fully take over the task of driving itself. This will most likely be enabled by means of software developers who have previously developed computer programs which simulate the task of the human brain.
The Chat Bot is also capable of performing various advanced functions which were previously the domain of the expert software engineer. For instance, it can now perform an appropriate response to a customer's inquiry. Previously, if a chat Bot was deployed without any pre-written customer response script, it would simply copy the typical response format which most experts tend to use in their own businesses. However, the latest versions of chat Bot systems include pre-written response scripts which allow them to provide a more personalized customer experience. Moreover, they are also capable of having relevant conversations with other users, while saving considerable time. This has made the bot more popular among companies which have several channel partners.
In order to make their work even more efficient, most of today's chat bots are equipped with artificial intelligence. Such capabilities make it easier for these artificially intelligent chat Bots to understand what kind of questions and other messages they should initiate and respond to. Today's chat Bots are also able to make use of their artificial intelligence to analyze various customer data from their database and make appropriate changes on the fly, when circumstances dictate. For instance, if a chat Bot notices that a customer has used the chat system frequently recently but is not likely to make future purchases, the bot will adapt its behavior accordingly and provide an appropriate response. Similarly, if the website chatbot notices that the same customer does not show any interest in the product anymore, it will alter the way it interacts with the user in order to form a more meaningful relationship.
There are several advantages of using chat Bots over more traditional voice commands. One advantage is the fact that the artificial intelligence enables these automated chat Bots to interact with real human users much more effectively than their flesh and blood counterparts. Since the artificial intelligence is primarily based on the same technology that is used in Google Search, Gmail and other leading e-mail service providers' servers, it is also capable of handling long tailed searches and web browsing. In addition, the chatbot can easily adapt to the different vocabulary and voice commands of different users and merchants. Chat Bots are also able to recognize and follow the different verbal cues that each user gives it.